Firefly warrants our products to be free, in normal use, of any defects in workmanship and materials for a period of two years from date of purchase by the original owner. Some products may have longer warranty periods as specified in their warranty documentation. Before you begin the process of obtaining warranty or repair service, please call us at 1-877-FIRELED and speak with one of our friendly and knowledgeable support technicians. Often a product might appear defective, only because it is being used improperly or requires a simple adjustment.  One call to our experienced support staff just might get you back up and running quickly and easily!

When you return a product to Firefly, please provide the following:

  • Proof of purchase, indicating the date purchased
  • Any applicable forms
  • Return address
  • Daytime and evening phone numbers
  • Email address
  • Brief description of the problem

Under our standard warranty should the client desire on-site service, labor and travel will be charged.

Products requiring warranty service should be shipped to Firefly where they will be repaired, replaced, or exchanged. Firefly will be responsible for return shipping via common ground carriers. Any non-standard shipping needs to be discussed and approved by Client and Firefly logistics coordination.

Firefly makes no other warranties expressed or implied.  Firefly shall not be liable for any special, indirect, incidental, or consequential damages arising out of the installation and operation, improper or inadequate maintenance, unauthorized alteration or modification, neglect, water or excessive moisture, chemical damage, usage outside of products intended use or any previous repair not completed by Firefly or its authorized repair agents.  It should be noted that LED products with pixel pitches below 3mm are very sensitive and subject to physical damage unless handled carefully. Warranty terms may change without notice. By the act of using this product, the user accepts all resulting liability.

Force Majeure. No party shall be in default or shall be liable for any loss or damage due to delay in or prevention of the performance of its obligations, including, but not limited to, a delay or an inability to secure products under this Contract if such delay or prevention results directly from Force Majeure_ Force Majeure shall include any cause beyond the reasonable control and without fault or negligence of the affected party including, but not limited to, (i) acts of God, such as storms, floods, earthquakes or other natural disasters, (ii) civil disturbances, or (iii) arrangement, acts or regulations of governmental authority or other restrictions or limitations to trade, quarantines or industrial incidents.

If you are looking for installation support, we have a large network of integration partners that not only resell our products, but can offer you complete audio, video, lighting, and control solutions. 

If you are starting from the design phase, and would like to work with an experiential design agency, architect, or other firms to help you bring your digital vision to life, we can certainly get you connected. 

We are here to help you through the entire LED display experience by providing the right products, partners, and support.  Please do not hesitate to reach out and let our experienced team guide you through the LED forest of knowledge.