Terms & Conditions
FireflyLED.com is owned and operated by Firefly LED, LLC (“Firefly”). The site is offered as part of Firefly’s overall commitment to providing service and support for our customers.
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. YOU ACKNOWLEDGE THAT BY ACCESSING OR USING THIS SITE, REGISTERING OR PLACING AN ORDER, YOU ARE INDICATING THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THIS SITE.
Copyright and Trademark Notice
This site is owned and operated by Firefly. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images are the sole property of Firefly. All audio and video clips are the sole property of Firefly or licensed for use by Firefly. All software used on the site is the sole property of Firefly, or those supplying the software. You may use the content of this site only for the purposes of viewing, shopping or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Firefly’s prior written permission. All rights not expressly granted herein are reserved.
Firefly is a registered trademark. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of Firefly. All other trademarks or service marks are property of their respective owners.
Disclaimer and Limitation of Liability Regarding the Use of This Site
THE FIREFLYLED.COM WEBSITE AND THE MATERIALS THEREIN ARE PROVIDED ‘AS IS’. FIREFLY MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE FIREFLYLED.COM SITE, ITS OPERATION, CONTENTS, INFORMATION, OR MATERIALS. FIREFLY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITE OR ITS USE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. FIREFLY WILL NOT BE LIABLE FOR PRODUCTS OR SERVICES NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES, FIREFLY IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE(S) UNDER THIS AGREEMENT. YOU AGREE THAT FIREFLY, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM THE OPERATION, CONTENT OR USE OF THE FIREFLYLED.COM SITE. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
Typographical Errors / Product Availability
Firefly strives in good faith to provide the most accurate information possible on this site. Policies, pricing, and item availability are subject to change without notice, and we reserve the right to limit quantities. Prices, quantities, and availability displayed on our site are subject to final approval at the time of order fulfillment. The inventory images are shown for representational purposes only. If we are unable to display the actual image of a product, Firefly reserves the right to display a similar image for the one described in the product information. The actual product may vary from the similar image.
Web, e-mail offers, and other advertisements are subject to correction. If a product is listed at an incorrect price or with incorrect information due to typographical error or any other error in pricing or product information, Firefly shall have the right to refuse, modify or cancel any orders placed for the product listed with the incorrect information, regardless of whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled by Firefly will issue a credit to your credit card account in the amount of the charge.
The online inventory is virtual and does not show real time inventory. Firefly strives in good faith to provide the most accurate availability information possible on this site and maintain the security and integrity of our order processing system. Firefly does not guarantee that items listed on this site will be available at the time of order fulfillment. All inventory listed on the site is subject to prior sale by Firefly.
During the order process, placing an item in your shopping cart does not reserve the item (remove it from available inventory) until final checkout and credit card processing.
This site may contain links to other sites on the internet that are owned and operated by third parties. Some of these third-party sites are necessary to add functionality to this site, i.e. Installation, etc. By using this site, you agree that Firefly is not responsible for the operation of or content located on or through any such sites.
Your receipt of an electronic or other form of order confirmation does not guarantee our acceptance of your order, nor does it constitute confirmation of our offer to sell.
Firefly reserves the right at any time after the receipt of your order to accept or decline your order for any reason.
Internet orders generate an automatic confirmation and response e-mail. These automatic confirmations and response e-mails are subject to correction prior to delivery due to errors, changing market conditions, product discontinuation or unavailability, typographical errors, or any other reason. Our internet pages are an invitation for you to make us an offer to buy the items described; our actual delivery constitutes our acceptance of your offer.
Firefly charges applicable sales tax for items subject to tax.
For tax exempt institutions, please contact Firefly support at 888- prior to placing any order. Firefly.com orders are not tax-exempt.
Firefly uses industry standard physical, electronic, and managerial procedures to help safeguard and help prevent unauthorized access, maintain data security, and correctly use the information collected online. You shall be responsible for the security of your own security outside the boundaries of the site.
Credit Card Authorization Charges
We accept Visa, MasterCard, and American Express. We add any credit card surcharges. Firefly reserves the right to place temporary authorization charges on your credit card in order to process your order. The charges are used to test that a credit card account is active and has credit available to accommodate the transactions. This test creates a temporary authorization transaction that appears on the account. The temporary authorization transaction is not necessarily equal to the actual amount charged, but rather an anticipated amount that is used until the actual charge is processed. The actual transaction amount will appear on the account once the transaction is finished processing. The temporary authorization charge is removed from the account within 30 days after it first appears. Temporary authorization charges will temporarily reduce the account’s available line of credit or available cash by the anticipated amount. If for some reason the actual charge is canceled and not processed, the temporary authorization will automatically be removed from your account 30 days after it first appears. This is standard practice for credit card transactions that has been established by the card issuers, not Firefly.
Shipping & Returns
FireflyLED.com accepts orders to locations both inside as well as outside the continental United States. We require a street or physical shipping address; no P.O. boxes are allowed. Firefly will notify you when your order is shipped. All shipments are FOB dock. You will receive a tracking number where appropriate.
If you have received an incorrect shipment, please contact us at 1-877-FIRELED for detailed instructions. Our friendly customer support representatives will work with you to resolve the problem. Do not simply return or redirect the package back to Firefly without contacting us first. The website does not have the option to return items.
Except for incorrectly shipped items, you are responsible for and must prepay shipping charges. We are not responsible for loss or damage to the product while in transit back to us, so please add insurance to your return shipment. Once we receive your item, we will notify you, inspect it and will keep you updated on the status of your return.
Labor, installation services, and shipping charges are non-refundable.
Prices are not converted on the Firefly website and the checkout is based on United States currency.
Shipping Costs & Import Rules
International shipping is calculated based on a number of factors, including the destination country, the weight of the items, and/or size of the box. Also, the recipient is the importer of record and must comply with all laws and regulations of the destination country. International shipments quotes require a call to Firefly at 1-877-FIRELED.
Customs, Duties, Taxes & other Fees
Unless otherwise noted at checkout, customs, duties, taxes, and other fees are collected up front. We have partnered with UPS to offer a door-to-door service to our international customers that includes shipping costs from the U.S. to your country, as well as applicable customs, duties, taxes and fees.
This amount is calculated based on many factors, including your country’s tax laws, the tariff’s your country places on the item(s) you have purchased, the amount of your order, and the shipping costs (where applicable). These charges are always the recipient’s responsibility. Please contact Firefly at 1-877-FIRELED for more information.
Revisions to these Terms and Conditions
Firefly may revise these terms at any time by updating this site. All revisions to these terms are effective for transactions after the update. You agree that if any part of these terms and conditions are found to be unenforceable, the remainder of these terms and conditions will remain in full force and effect.
Limitation of Liability
IN NO EVENT SHALL FIREFLY, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, OR AGENTS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE, OR PROFITS), HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT THE FIREFLY PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT THE FIREFLY PARTIES MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD BY FIREFLY SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTIONS LAW IS APPLICABLE TO THIS AGREEMENT.
Governing Law, Venue
By using this site, you agree to be bound by these terms and conditions, and by any revisions, if applicable. These terms and conditions are governed and construed by the laws (but not the rules governing conflicts of law) of the State of Tennessee. You agree that venue and jurisdiction for all disputes will be in Wilson County, Tennessee.
New Product Manufacturer’s Warranties: All new products are sold with the manufacturer’s limited warranty. The warranty period and service vary by manufacturer and product.
Disclaimer of Warranty, Title to Goods
EXCEPT FOR THE WRITTEN MANUFACTUERER’S LIMITED WARRANTY THAT COMES WITH THE PRODUCT, FIREFLY EXPRESSLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. If your state limits the disclaimer, the warranty is disclaimed to the extent allowed by your state. Title to purchased goods is retained by Firefly until goods are paid for by the purchaser.
Your Acceptance Terms
By using this site, you agree to these terms. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT USE THE SITE. We reserve the right to modify these terms at any time, so we encourage you to review the terms frequently. Your continued use of the site signifies your acceptance of our terms as modified.
You are strictly prohibited from communicating on or through the site any unlawful, harmful, offensive, threatening, abusive, libelous, harassing, defamatory, vulgar, obscene, profane, hateful, fraudulent, sexually explicit, racially, ethnically, or otherwise objectionable material of any sort, including, but not limited to, any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law.
You may not use the website to violate any applicable local, state, national, or international law.
This site is controlled and operated by Firefly. For questions or general correspondence, please visit our contact page.