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What to Look for in an LED Display Provider

In today’s ever-evolving tech landscape, LED displays have redefined how we interact with our surroundings. As a result, there are dozens of LED display providers to choose from — with varying prices, quality, experience and more.

At Firefly LED, we recognize the importance of selecting the right LED display provider. With our unwavering commitment to innovation, quality, and dedicated customer support, we aspire to be your trusted partner in bringing your visual aspirations to fruition.

In this blog post, we will explore the essential aspects that should guide your decision-making process when seeking an LED display provider. Whether you are an event planner, a business owner, a tech enthusiast, or an AV integrator, this guide will equip you with the knowledge to make an informed choice.


The warranty offered by an LED display provider is a critical aspect to consider when making your selection. A comprehensive warranty not only provides peace of mind but also reflects the manufacturer’s confidence in the quality and durability of their products.

Types of Warranties

There are different types of warranties you might come across, depending on the LED display manufacturer. Those include:

  • Standard Warranty: Standard warranties typically cover the essential aspects of the LED display, such as manufacturing defects and component failures. It’s the baseline level of protection that most manufacturers should offer.
  • Extended Warranty: Some manufacturers will offer the option to extend the warranty beyond the standard period. An extended warranty can be a valuable investment, as it ensures longer-term protection for your display, however it could come at a high cost.

Warranty Duration and Coverage

Included in a warranty will be the duration and coverage:

  • Duration: The duration of a warranty can vary significantly between LED display manufacturers. It’s essential to consider how long the warranty covers your LED display. Standard warranties often range from one to three years, while extended warranties can extend this coverage to five years or more.
  • Coverage: Warranty coverage should be clearly defined. It’s important to understand what aspects of the LED display are covered. This includes protection against manufacturing defects, component failures, and other specific issues.

Warranty Claims and Support Process

A final step in reviewing the warranty is to understand the process for making claims and receiving support. Providers should provide clear and straightforward instructions for initiating a warranty claim, and how it will work.

Consider the provider’s responsiveness and efficiency in handling warranty claims. A provider with a reputation for excellent customer support can save you time and frustration in the event of a warranty issue.

It’s also beneficial to inquire about the availability of technical support during the warranty period. Having access to knowledgeable support can be invaluable for troubleshooting and resolving any display-related issues.

Support & Customer Service

The role of customer service and support when choosing an LED provider to buy from can be a make or break.

You should not assume that the larger the company, the better support and service you will receive — it’s often that smaller, boutique companies will have the attention to detail and responsiveness that lacks from larger teams.

Consider as well the type of support — is it 24/7? Just by phone, or email?

How a company provides the support to you, and their hours, can help you decide on an LED manufacturer to choose from.

Lastly, review a company’s website and see if they provide knowledge, expertise, and resources for you to draw from. This could be in the form of PDF guides, blog posts, and FAQs. A larger resource library will not only be helpful as access, but shows further expertise in the company you’re buying from.

Quality of Product

One of the more obvious areas to look into when purchasing an LED display product is the quality. Here’s some details to ponder:

  • Do they have various options for pixel pitch and resolution?
  • Are there features for optimizing color accuracy and brightness?
  • What materials are the panels made of, in terms of durability?
  • If an outdoor screen, is it protected with the proper IP rating?
  • How are the diodes mounted to the board?
  • Do they use copper or gold wiring in the architecture of the panel?

This is just a mere start to the various areas you can look into — and if a company does not list these details, inquire about them. If they are not willing to disclose certain information, it could be a red flag before investing with them.

Industry Experience and Reputation

There’s no question that the provider’s track record and reputation in the LED display industry can play a role.

The amount of years the business has been operating can play a part, but foremost the people, the product and the knowledge in the team is what makes for a truly reputable company.

Anybody can claim excellence, but you’re only as good as what you deliver on — so find out more about the LED provider to determine whether they have a solid reputation. Look for customer testimonials as well, as this can provide direct insight on how the company performed.

Choose a LED Manufacturer Wisely

We hope that as a result of this blog post, you will have become more educated on what to look and ask for when deciding on a LED display provider. At the end of the day, you have to make an informed decision that aligns with your specific needs and goals.

Our team at Firefly LED would love to talk with you about how we differentiate ourselves from other manufacturers. Reach out to us directly, or learn more from our various LED resources on our website.

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